Returns & Exchanges
We want you to feel the OO! If you are not 100% satisfied with your purchase, you can return your items for a full refund within 30 days of the delivery date.
Initiate Your Return
Visit our online returns portal with your order number and zip code to start your request and print a prepaid shipping label.
Pack Your Recovery Footwear
Place your unworn OOFOS in their original packaging or a secure shipping box to ensure they remain protected during transit.
Drop Off the Package
Affix the prepaid label to your package and drop it off at any authorized carrier location or scheduled pickup point.
Receive Your Refund
Once our warehouse receives and inspects your return, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing